Parent & Student Technology Support

Learning online can be stressful if your technology isn't working. Here are some ways you can get help for your technology issues.

Technology Support Page

Visit the FCPS Technology Support page to get help with your camera and microphone issues. There are tutorials for these issues:

  • Connecting to the Internet

  • Accessing a website

  • Student login information

  • Resetting a password

  • Troubleshooting the Sound, Camera and Microphone on your FCPS laptop - Video Tutorials

Getting Help at Herndon

Parents and students have three options to receive tech support:

Option 1 - Call the Parent Technology Help Desk at 833-921-3277 (833-921-FCPS).  This will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.  Please specify if you need an interpreter when you call. or

Option 2 – Submit a help request ticket through the Parent and Student Technology Support portal at https://itweb.fcps.edu/itsupport/  or

Option 3 – See below for walk in technology support hours at Herndon High School – (main entrance)

Help Desk Hours at Herndon

Monday 8 am – 11:45 am & 1:30 pm – 3:15 pm
Tuesday 8 am – 10 am & 1:30 pm – 3:15 pm
Wednesday 8 am – 10 am & 1:30 pm – 3:15 pm
Thursday 8 am – 10 am & 1:30 pm – 3:15 pm
Friday 8 am – 10 am & 1:30 pm – 3:15 pm